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Privacy Policy

Last updated: June 2026

JV Transport Service Pvt. Ltd. ("JVT", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website or engaging our services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly when making a booking or enquiry, as well as data generated during service delivery:

  • Identity & contact: Full name, phone number, email address, and company name (for corporate accounts).
  • Booking details: Pickup and drop locations, travel dates and times, destination, vehicle preference, passenger count, and any special instructions.
  • Payment information: Transaction reference numbers, billing address, and payment method type. We do not store full card numbers; these are handled by our payment processors.
  • Trip & GPS data: Real-time location data during active journeys, route taken, distance covered, and trip duration — used for dispatch, safety, and billing accuracy.
  • Communication records: Call logs, WhatsApp messages, and email correspondence with our reservations desk.
  • Website usage data: Browser type, pages visited, referring URL, and device information, collected via cookies and analytics tools. See our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Booking & dispatch: Confirming reservations, assigning chauffeurs, and coordinating timely pickup.
  • Billing & payments: Generating invoices, processing payments, and resolving billing queries.
  • Safety & compliance: Monitoring trips via GPS to ensure passenger safety, enforcing company safety standards, and complying with legal obligations.
  • Customer support: Addressing queries, complaints, and feedback submitted through any channel.
  • Service improvement: Analysing usage patterns and trip data (in aggregate and anonymised form) to improve our fleet, routes, and operations.
  • Legal compliance: Meeting obligations under applicable Indian laws, regulations, and court orders.

3. Sharing of Information

We share your personal data only where necessary and with appropriate safeguards:

  • Chauffeurs: Your name, pickup/drop location, and contact number are shared with the assigned driver to facilitate your journey.
  • Payment processors: Billing data is transmitted to our authorised payment gateway partners for transaction processing. These partners are bound by their own privacy and security standards.
  • Regulatory & legal authorities: We may disclose information to government bodies, law enforcement, or courts when required by law or to protect the rights and safety of our passengers and staff.
  • We do not sell your data. JVT does not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

Our website uses cookies and similar technologies to keep the site functioning correctly and to understand how visitors use it. You can control cookie preferences through our consent banner or your browser settings. For full details, please read our Cookie Policy.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal and accounting obligations — typically no longer than seven years from the date of the last booking, unless a longer period is required by law.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no transmission over the internet is completely secure; please contact us immediately if you suspect any unauthorised use of your information.

7. Your Rights

Subject to applicable law, you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us at:

We will respond to your request within a reasonable timeframe, and no later than as required by applicable law.

8. Children

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to us: